"section": {
"title": "Orders",
"titleType": "normal",
"items": [
{"title":"How can I track my order?","content":"\u003cp\u003eOnce your order has been shipped, you will receive an email containing your tracking number to monitor your order. Yay! You can also follow the progress of your delivery by signing into your account and selecting My Order Status.\u003c\/p\u003e"}
,
{"title":"Help! My order never arrived. What do I do?","content":"\u003cp\u003eOMG! We’re so sorry you didn’t receive your order! Please contact an Upness Care Agent via email at: \u003ca href=\"mailto:customercare@upness.com\"\u003ecustomercare@upness.com\u003c\/a\u003e and we’ll take care of it immediately.\u003c\/p\u003e"}
,
{"title":"What should I do if I receive the wrong product?","content":"\u003cp\u003eOh no! If you received a product different from the one you ordered, we apologize! Please contact customer care at \u003ca href=\"mailto:customercare@upness.com\"\u003ecustomercare@upness.com\u003c\/a\u003e and we’ll be sure to get you the Upness products you ordered ASAP.\u003c\/p\u003e"}
]
}
,
"section2": {
"title": "Shipping",
"titleType": "normal",
"items": [
{"title":"What countries does Upness deliver to?","content":"\u003cp\u003eUpness ships to addresses only in the United States at this time.\u003c\/p\u003e"}
,
{"title":"Does Upness ship to multiple addresses?","content":"\u003cp\u003eWe can only deliver to one address per order. To send your purchases to multiple addresses, please place a separate order for each destination.\u003c\/p\u003e"}
,
{"title":"When will my order ship?","content":"\u003cp\u003eThe majority of our orders are shipped within 1-3 business days after the order has been placed, unless the item is on backorder. Don’t forget - business days don’t include weekends or holidays. When your order has been processed and shipped, you’ll receive an email with order confirmation, order details, tracking number, and link to track your order.\u003c\/p\u003e"}
,
{"title":"How long will my order take to arrive once it’s shipped?","content":"\u003cp\u003eMost orders will take 3-10 business days to arrive within the contiguous U.S., not including the processing time. Delivery dates are subject to change due to weather conditions or carrier restrictions.\u003c\/p\u003e"}
,
{"title":"How long will my order take to arrive if I live in Hawaii or Alaska?","content":"\u003cp\u003eHey there, Alaska and Hawaii! Orders shipping to you may take up to 15 business days to arrive, at the discretion of the carrier and method of transportation.\u003c\/p\u003e"}
,
{"title":"Can I add or remove a product after my order has shipped?","content":"\u003cp\u003eCurrently, your order can only be adjusted if it hasn’t been printed yet. If you\u0026#x27;d like to adjust, please contact our customer care team ASAP.\u003c\/p\u003e"}
,
{"title":"Can I change or cancel my order once it has been shipped?","content":"\u003cp\u003eOur apologies! We are unable to change or cancel an order that has been shipped. If you have an issue with the order, please contact our customer service team.\u003c\/p\u003e"}
,
{"title":"What are the shipping rates?","content":"\u003cp\u003eShipping rates vary by location. You can view the shipping rates for your order at the bottom of the checkout page when placing an order. Standard shipping for orders over $75 is free for the contiguous U.S. (excludes Hawaii and Alaska).\u003c\/p\u003e"}
,
{"title":"Can I rush my order?","content":"\u003cp\u003eUnfortunately, this option isn’t available right now.\u003c\/p\u003e"}
]
}
,
"section3": {
"title": "Returns",
"titleType": "normal",
"items": [
{"title":"What is the Upness return policy?","content":"\u003cp\u003eIf you aren’t happy with your product, our 100% back guarantee allows you to return your product for any reason. It must be within the first 30 days of your purchase. You’ll be refunded in full to your original form of payment. Just email Customer Care at \u003ca href=\"mailto:customercare@upness.com\"\u003ecustomercare@upness.com\u003c\/a\u003e with your order # and a description of your return.\u003c\/p\u003e"}
,
{"title":"How do I place a return or exchange?","content":"\u003cp\u003eWe\u0026#x27;re bummed you didn’t love your purchase from Upness. Please reach out to \u003ca href=\"mailto:customercare@upness.com\"\u003ecustomercare@upness.com\u003c\/a\u003e with your order number and the products you\u0026#x27;d like to exchange or return, and our team will take care of the rest.\u003c\/p\u003e"}
,
{"title":"How long does it take to process a return?","content":"\u003cp\u003eCredit card refunds typically take between 3-5 business days to appear on your statement.\u003c\/p\u003e"}
]
}